1. 1. What if I have a certificate from the previous rewards program, Corporate Rewards - How do I redeem?

If you have a certificate that was purchased as part of the Merci program prior to June 28, 2015, you can redeem your certificate up until September 30, 2015. After this date, the reward cannot be redeemed. You cannot use the prior certificate that was purchased with Corporate Rewards to use to redeem with the new program.

  1. 2. Is there a way I can see a step by step instruction guide on the certificate selection process?

Yes, please click here for a complete guide.

  1. 3. Is there a step by step instruction guide on the gift redemption process?

Yes, there is a complete guide available. You may download the USA Guide or the Canadian Guide.

  1. 4. Where and how can I use the Visa gift card?

The Visa Gift card is a prepaid Visa card that can be used in the U.S. or Canada, depending upon which country you are in. You can choose a Visa gift card with a set amount of funds on the card, and it can be used for multiple purchases, as long as there is a sufficient balance and the card has not expired. The card is non-restricted. This card is a non-reloadable Visa card; additional funds cannot be added.

  1. 5. Does the Visa gift card Expire?

The Visa card has a 12-month expiration date for both the U.S. and Canada.

  1. 6. How do I know if I can use a particular gift card in other countries?

Check on the back of the gift card for listed countries where the gift card is accepted or visit the retailer’s website for more information.

  1. 7. If I am located in the U.S., can I send a certificate to an employee in Canada?

Yes you can. The certificate can be issued in Canadian dollars. The person issuing the certificate will be charged in US dollars on their Corporate Credit card.

  1. 8. If I am located in Canada, can I send a certificate to an employee in the United States?

Yes you can. The certificate can be issued in US dollars. The person issuing the certificate will be charged in Canadian dollars on their Corporate Credit card.

  1. 9. Will there be a wide selection of Canadian gift cards and merchandise on the Canadian Merci website?

Absolutely! If you select a gift card, it will be issued to you in Canadian denominations. And you will have a wide variety of Canadian-only merchandise for selection. Any merchandise order will be fulfilled in Canada so no duty or customs fees apply.

  1. 10. How do I reset my password on the Redemption Site?

If you have lost your initial password or have forgotten what you changed it to, please click on the “Forgot Password?” link on the log in screen. Your password will be e-mailed to you. If you continue to have issues, please contact Customer Service at help@peopleareeverything.com or call (800) 535-5690 from 8:00 a.m. to 6:00 p.m. EST.

  1. 11. What if I don’t spend all my dollars on my certificate?

You will be allowed to bank your certificate dollars in your account for later use.

  1. 12. What are the website addresses to order and/or redeem a certificate?

To order a Certificate, go to https://michelinmerci.com

To Redeem a USD Certificate, go to https://michelinmerciusa.com

To Redeem a CAD Certificate, go to https://michelinmercica.com

  1. 13. Can I send a certificate to myself or a family member?

Michelin policy does not allow employees to send Merci gift certificates to themselves or family members. The Chorus ID is a required field for all Michelin employees using the Merci program. The new system allows full "back-end" reporting of all transactions for security purposes.

  1. 14. Once I start using the new Merci website, how will I recognize charges on my credit card statements?

The credit card statements will show "CA Short" as the vendor on your statements.

  1. 15. Is my certificate still valid even if I cannot download images that are included in my email?

Due to varying computer compatibility, these images will not always display properly in Michelin’s email system. The website address and certificate(s) are still valid and may be used to redeem your award selection.

  1. 16. From whom would the email come from to receive a Merci certificate?

It would come from Michelin Merci into your inbox.